Full One-Year Guarantee
Siam Traditions provides a full one year guarantee on our entire collection of jewelry and accessories.
If either the workmanship or materials in an item are or become defective, simply return it to us and you’ll receive a replacement item, if it’s still available.
In the case we no longer carry that particular item, you’ll receive in store credit for the full amount of your original purchase, less initial shipping charges.
If you are returning a defective garment, please call Consumer Relations at 1-608-685-2417 (Monday-Friday, 9am-5pm CENT), in order to receive a prepaid shipping label for the return. When you call, please provide this information:
- your order number
- your full name
- your billing address
- daytime phone number
- email address
- reason for the return
- photos of the damage
Please note that if the item is returned by other means besides the prepaid shipping label that we send you, you will be responsible for shipping charges, loss, or theft. Once your return package arrives at our facility, please allow two to four weeks for us to process the return or issue in store credit.
Important Note on One Year Guarantee:
The warranty is considered null & void if the item has been subjected to unnatural damage or abuse. If one ore more of the following scenarios applies, your guarantee will be voided.
- Unnatural Damage & Abuse (All Items)
- Distortion of Shape by Bending/Twisting (Silver Items)
- Accidental Snags, Rips, Tears (Scarves & Shawls)
- Signs of Extreme Wear & Use
- All other acts that intentionally or accidentally alter the original state of the item
*This guarantee entitles you to specific legal rights, and you may also have other rights which vary from state to state.