Returns & Exchanges
Q. How do i return something I purchased?
- Step 1: Print and fill out the returns & exchanges form. Include your order number and item(s) and let us know if you’d like to return or exchange
- Step 2: Pack it up tight. Make sure you include the invoice & all the original items received with your order (jewelry boxes/tags/packaging)
- Step 3: Send it to our Alma,Wisconsin headquarters. We recommend including a tracking number & insuring your package for the order amount to ensure a smooth return experience. Please note that we’re not responsible for lost or damaged items during the returns process.
Q. I received an item as a gift but it’s not for me. How do I return?
A. If you received an order as a gift, you can still return! We’ll issue you store credit for the amount of the returned item(s) in the form of a unique coupon code.
Q. What are the requirements for return packaging and condition?
Scarves-Shawls: Must be returned in original “new” condition. Returns & exchanges on Items that have been washed or show signs of use will not be honored.
Jewelry: Must be returned in original “new” condition with tags and packaging in tact.. Returns & exchanges on items that have been worn or show signs of use will not be honored.
Q. How long until I get my money back?
A. Once we receive your item(s) please allowup to 10 business days for processing. You should see that refund hit your account within 6-10 business days of receipt.
Q. Do you cover the costs of return shipping?
A. We’re a small company, and regrettably we can not offer return shipping labels at this time. However, you can send it back the cheapest way possible just so it has tracking and insurance.
What if there was something wrong with my order?
A. Call us immediately so we can make things right. Reach us at 608-685-2417.
One Year Warranty
Q. Something's gone wrong, can you fix it!?
A. Yes. We’re sorry to hear that something’s gone wrong. Even well made artisan jewelry can break from time to time. Please contact us here and we’ll be happy to help. If at all possible, please include photos of the area you’re concerned about, and keep them under 5MB.That’ll help us determine the best course of action for repair. And while we’re at it please send over your current shipping address.
Q. Is this covered under my 1 year Warranty?
A. Most likely yes. Any problems with clasps, stitching, loose stone or any other type of fault are covered under our extensive one year warranty. Simply send us email at firstname.lastname@example.org and provide a few high quality photos if possible, we’ll get back to you within 24 hours and let you know how to proceed.
Q. Which items are covered under the one year warranty?
A. All bracelets, earrings, necklaces, rings, and handbags are covered. Please note that due to their delicate nature, silk scarves and cashmere shawls are not covered under our 1 year warranty at this time.
Ordering & Payment
Q. What are your payment options?
A. We accept Paypal or Credit Card and process orders right here on our website. If you look in the address bar in the top of your browser, you’ll see our website is secure with SSL 128 bit encryption.
Q. Can I change my order?
A. That depends on whether or not it has been shipped yet. Please give us a ring immediately at (608) 685-2417.
Q. How do I cancel my order?
A. Please call us immediately at (608) 685-2417 during business hours (M-F from 9AM-5PM, CST).
Q. Do you insure your shipments?
A.Yep, our packages are fully insured.
Q. How long until my order ships?
A. We ship most orders within 12-24 hours. You’ll receive the tracking information just as soon as it ships out. If it’s been longer than 48 hours and you haven’t received tracking information, please contact us at email@example.com or call (608) 685 2417
Q. Do you use UPS or USPS?
A. USPS is our favorite. Plus, there is no UPS store in Alma. Wisconsin & Minnesota folks, you’re in luck! Most orders shipped to Wisconsin & Minnesota arrive within 2 business days, plus if your order is more than $45 it’s free!
Q. Why can’t I track my order yet?
A. USPS usually need about 24 hours after initial scan for things to show up on their website. If you aren’t seeing anything after that please get in touch.
Q. Will you ship to an APO/FPO
A. Yes! We most certainly ship to APO/FPO addresses. USPS is the way to go, and you’ll have to enter your APO or FPO as the city. The state will be either AE, AP, or AA depending on your current address. Please choose the USA for your shipping country for fees to be calculated correctly. Don’t forget the zip code!
Other Types of Questions
Q. Where can I see your collection in person?
A. We’re located directly on main street in Alma, Wisconsin. Just look for the sign and display window!
Q. Can I sell this collection in my store/boutique?
A. Yes. Every year we select a handful of stores to place our collection in. Wholesale orders require an official tax certificate (issued by your state) and a minimum order amount of $1,000 USD.
Q. Who should I contact if I want to feature your product on my blog?
A. Thanks so much for reaching out! You can give us a shout right here and we’ll get back with you just as soon as possible.
Q. Do you all offer Affiliate programs?
A. Not at this time. However, we do offer wholesale pricing for jewelry & clothing boutiques in the United States.
Mon-Friday: 9am-5pm CEN
(Anything & Everything)
(Talk to the Owner)
302 South Main St
Alma, Wisconsin 54610
Mon-Friday: 9am-5pm CEN